Making a booking
We reserve the right to reserve more popular rooms for a minimum of 4 night stays during busy midweek periods and for 3 night stays at weekends. We have no way to show this for the online availability - we have to show them as available. If we decline your booking we will securely destroy your details without charge and notify you of the reasons.
If we accept a Saturday or a Sunday booking (one night ) we will normally ask that you pay in full at the time of booking as we have a two night minimum requirement for Saturday nights between June and November (and on Bank Holiday Weekends ).
Payment
We ask for £15 per person deposit in advance to make a reservation. We ask that you pay any balance on day of arrival after you have satisfied yourself you will be comfortable during your stay with us.
Cancellation charges
It is your right to cancel your booking with us at any time. However if we have reserved a room for you and declined other potential bookings because of your reservation it is fair that we retain your deposit of £15 per person if we are notified with more than 14 days notice before the arrival date. Cancellations within 14 days of your arrival will incur the firsts nights accomodation tariff. Cancellations within 48 hours of arrival date or “no shows” on date of arrival will incur the full tariff as quoted at the time of booking for the whole of the intended stay to a maximum of two nights.
You can cancel your booking with us via email at stay@strathdonhotel.com or telephone 01253 343549
Check in - Check Out
You can check in any time after 10am and up to 11pm.Your room may not be ready until 3pm but we can however store your luggage for you. On check in we prefer that you settle any outstanding account for your full stay. On day of departure please vacate your room by 10am this gives us time to prepare it for any new guests arriving on the same day. We can store your luggage for you to collect upto 11pm that same day.
Damage Caused by Guests
By making a booking with us the person who provides credit/debit card details agrees that we may charge any credit or debit card provided for any damage caused accidentally or maliciously to your room or any part of the hotel by any of your party during your stay.
Residental Bar Licence
The premises are only licenced for residents use only and therefore anyone not staying at the hotel will be refused service at the bar.
Valuables
Visitors valuables are left at their own risk. The proprietors accept no responsibility for loss of guests property.
Customer Service
We appreciate your business and are keen to learn ways we can improve things. If you are not delighted about any aspect of our sevice we would like to know. You are encouraged to speak to us directly so we can put this right immediately.
The proprietors reserve the right to cancel accomodation if at any time in their opinion the behaviour of the guests is such that the comfort and enjoyment of other guests is disturbed or endangered. In this event you will be asked to leave without entitlement to compensation.
Smoking Ban
From Sunday 1st July 2007 smoking will be banned in all areas of the hotel. Any Guests causing us suspicion of smoking in their rooms will be asked to leave and the booking will be cancelled with all charges due plus a room cleaning/loss of revenue charge of up to 2 nights room rate (a room that smells of smoke may not be able to be re-let until the smell is cleared). If you smoke in the room and we do not identify it until you have checked out, your card details will be charged with the additional nights charges as detailed above. This isn’t our choice - we don’t agree with the Smoking Ban - but value our Residential Licence to highly to risk getting it revoked.
